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Commitments

A commitment is a promise on the record: what was agreed — marking, delivery, installation, service, or a problem visit — for which order or request, and whose job it is. Open it from Service & Delivery → Commitments.

Register a promise: the source, the tasks, the technician — then track it to done.

What you can do here​

  • Register a commitment — from a sale order (the order's items list on the form) or an online request (reference number and customer details).
  • Tick the tasks promised — any of the five: marking, delivery, installation, service, problem.
  • Assign a technician — required; the register is only useful when someone owns the promise.
  • Track status — Pending → In Progress → Completed (or Cancelled); rows link back to their sale order.
Task pills show what was promised; the source column links back to the order.